Monday, March 17, 2008

To address Summer's comment, yes, 2 months is a really long time. My last cycle's reimbursement check for my expenses took over 60 days to get to me. I even had to send via email, fax, and snail mail and call multiple times before I finally got any kind of acknowledgment that they had even received my receipts. It's the biggest pain in the butt in my opinion. It would be alot easier if there was just a set expense amount that was sent prior to travel to the donor and they just use that. I know that the agencies are basically just doing this so they don't over pay. But at the same time, the IPs already put up a trust, why does it take so long? I don't know the answer to that question but now, I am out $250 until whenever my contract is signed so then I can file a form to wait another few weeks to get my money back. Yup, super efficient. I do wonder why, if the money is there the agencies sit on it and don't pay us.

I still have yet to get any kind of phone call or anything from the agency or the clinic regarding the progress of the cycle. It would be helpful if someone kept me in the loop. So far, I am disappointed by this agency. Emails and phone calls are definitely not returned promptly unless its something they need. I have had to call and email multiple times before a question is answered. It's really frustrating. But nothing I can do about it at this point. I just hate how bureaucratic this donation seems to be, so much red tape and hoops to jump through.

Let's just hope I get word that we are moving forward soon. Then that would mean there is an end to dealing with the lack of communication that I find so prevalent from the agencies to the donors. It's things like delayed reimbursement checks and lack of communication that really take a toll on me as a donor. I don't mind the early appointments or having to travel to meet the doctors. I don't mind getting poked and prodded and having surgery to retrieve the eggs. I do mind being treated as a item of convenience that is an inconvenience to the agencies unless they have something they need/want from me. It's weird to be a second class citizen when you are the core of the agencies business and their business depends on the donors. To quote Jerry McGuire, "Help me, help you." Agencies should really try and live by this motto. But what do I know?

I am extremely agitated today, sorry for the cranky post.


Summer said...

Of the IPs that I know, most of us would rather not work with agencies who don't treat the donors well. I hope you will consider submitting your feedback on the various agencies you've worked with to sites like (anonymously if you wish).

Lynnette said...

I think I'm delurking? I just wanted to wish you luck with your upcoming cycle and to thank you for your blog (I finally caught up). Its nice to see a donor's perspective. I for one, know what an awesome gift you are giving, and all of the PIA that is required. Oh, and I agree with Summer. I wouldn't want to work with an agency that didn't treat their donors well. I can't even imagine that attitude. Sheesh!